FAQ

Our cleaning services rates are fixed rates. However, you can get discounts depending on the number of hours you book our services per week.

Yes, all the cleaning services we offer are available even on holidays.

Our maids’ daily schedules are always arranged in advance. On-site requests to extend the time that you booked can only be accommodated if the maid assigned to you is not scheduled to attend another booking.

We only request on-site client supervision for our babysitting services. Otherwise, you can just call or email us if you have any specific cleaning instructions or tell them directly to the maid before you leave.

Simply tell us in advance how the maid can get your house key when she arrives and where she should return it afterwards.

For consistent service, we will always try to provide you with the same maid for regular cleaning bookings or assign a specific maid you request for.

If the services you booked have already been paid for in advance, we will be happy to put your scheduled cleaning service on hold until you get back. However, if the booking has not been paid for yet, we request that you give us the exact days you want cancelled and the date you would like for us to resume the service. We will do our best to give you back the same cleaning service schedule when you get back.

We require at least 24hrs notice for all cancelations. Kindly be advised that customers who do not cancel their booking within this prescribed period will still be charged to pay the full amount of the services they reserved.